1. Introduction

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Full Name
• Email Address
• Number
• Pickup and Drop-off Locations
• Payment Information (e.g., card details, if applicable)

1.2 Non-Personal Information

We automatically collect certain non-personal information when you visit our website, such as:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Time & Date of Visit

1.3 Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us analyse website traffic and personalize content.

2. How We Use Your Information

We may use the collected information to:

• 2.1 Provide and manage our taxi and private hire services.
• 2.2 Process your bookings and payments.
• 2.3 Communicate with you about bookings, updates, or offers.
• 2.4 Improve our website functionality and user experience.
• 2.5 Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: To process payments or manage bookings.
• For Legal Compliance: If required by law, court order, or government request.
• With Consent: When you explicitly agree to share your information.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, secure servers, and regular audits of our systems.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Protection Rights

As a user, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request the deletion of your data, subject to legal obligations.
• Opt-out of marketing communications.
• Lodge a complaint with a relevant data protection authority.

To exercise these rights, please contact us at info@travellinkmidlands.co.uk.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please reach out to us:

• Email: info@travellinkmidlands.co.uk
• Phone: 01922 892 442

By using our services, you acknowledge that you have read and understood this Privacy Policy.

Terms and Conditions

Welcome to Travel Link! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website or booking our services, you accept these terms in full.

1. Definitions

• "We","Our", or "Us" refers to Travel Link.
• "You" or "Your" refers to the customer or user of our website and services. 
• "Services" refers to our chauffeur and taxi services provided via online booking or other communication channels.

2. Use of the Website

By using our website, you agree to:

• Use it solely for lawful purposes.
• Provide accurate, complete, and up-to-date information when booking services.

Any misuse of the website may result in suspension or legal action.

3. Booking and Payment

• Bookings can be made online, via phone, or email.
• Full payment or a deposit may be required at the time of booking.
• Payment methods accepted include credit/debit cards and other methods listed on our website.

4. Cancellation and Refund Policy

• Cancellations made more than 24 hours before the scheduled pickup time will be eligible for a full refund.
• Cancellations made within 24 hours of the pickup time may be subject to a cancellation fee.
• No refunds will be provided for cancellations made less than 2 hours before the pickup time.

5. Service Terms

• Passenger Responsibility: You are responsible for providing the correct pickup and drop-off details and ensuring all passengers comply with safety regulations.
• Driver Responsibility: Our drivers aim to provide timely and professional service. However, we cannot be held responsible for delays caused by unforeseen circumstances such as traffic or weather conditions.
• Luggage: While we handle your luggage with care, we are not responsible for damage or loss of personal items during transit.

6. Limitations of Liability

We are not liable for:

• Delays caused by unforeseen circumstances.
• Missed connections (e.g., flights or trains) due to events beyond our control.

Our maximum liability is limited to the amount paid for the service.

7. Privacy and Data Protection

• We collect and store personal information solely for the purpose of providing our services.
• All data is handled in compliance with GDPR and our Privacy Policy.

8. Amendments

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising will be resolved exclusively in the courts of England.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@travellinkmidlands.co.uk
• Phone: 01922 892 442

By using our website and services, you agree to these Terms and Conditions. Thank you for choosing Travel Link.